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NTT DoCoMo Issues Advisory for FOMA F900i Handset

TOKYO, JAPAN, March 3, 2004 --- NTT DoCoMo, Inc. and its eight regional subsidiaries announced today that the 3G FOMA® F900i handset, which was released on February 6, may have difficulties in automatically receiving incoming e-mail under certain circumstances. A software patch for download via the user's phone will be ready on March 5. Sales of the F900i were suspended today, but will be resumed when updated handsets become available on March 6.

All other functions of the handset, including downloads via the i-mode® center, e-mail, voice and video calls, web browsing and data communications, work normally.

The problem is due to a software bug that was discovered to be inhibiting e-mails received automatically by the F900i. Users may run into this problem in service areas under the following circumstances:

  • When the handset is folded (closed) before the stand-by screen is displayed while within the service area (The stand-by screen appears following the consecutive appearance of the words "F900i" and "FOMA" after the handset is switched on.)
  • When a folded handset turns on automatically while in the service area through the automatic switch-on function
  • When a handset is switched on outside of the service area, but then brought into the service area in its folded position

DoCoMo issued an advisory to F900i users today so that they may avert this problem until the update software becomes available. Users are recommended not to fold their handset before the antenna mark appears on the stand-by screen after they first switch on their phones. When the handset is switched on in an out-of-service area, the handset should be switched on again once a service area is reentered. If the handset automatically turns on due to its automatic switch-on setting, users are asked to turn it off and then on again in the service area.

DoCoMo will provide updated software that customers may download from March 6. Users will be immediately notified of details via DoCoMo's website and i-mode portal site. DoCoMo technical support staff will work with customers who would like to have the software updated directly at a DoCoMo shop location.


About NTT DoCoMo
NTT DoCoMo is the world's leading mobile communications company with more than 47 million customers. The company provides a wide variety of leading-edge mobile multimedia services. These include i-mode®, the world's most popular mobile internet service, which provides e-mail and internet access to over 40 million subscribers, and FOMA®, launched in 2001 as the world's first 3G mobile service based on W-CDMA. In addition to wholly owned subsidiaries in Europe and North America, the company is expanding its global reach through strategic alliances with mobile and multimedia service providers in Asia-Pacific, Europe and North America. NTT DoCoMo is listed on the Tokyo (9437), London (NDCM), and New York (DCM) stock exchanges. For more information, visit www.nttdocomo.com

i-mode and FOMA are trademarks or registered trademarks of NTT DoCoMo, Inc. in Japan and other countries.
NTT DoCoMo's FOMA service is available only to subscribers in Japan.

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