TOKYO, JAPAN, July 22, 2002 --- NTT DoCoMo, Inc. and its eight regional subsidiaries announced today that the i-shotTM center system has been adjusted, effective July 18, to eliminate occasional transmission failures.
The i-shot service allows photo transmission from mobile phones with built-in digital cameras. Photos are sent as e-mail attachments, via an i-shot server.
DoCoMo discovered that, on rare occasions when two transmissions occurred concurrently, one wireless connection failed, sending an error message to the sender. The fault occurred even in ideal transmission conditions. The problem has now been solved by adjusting the connection timing at the server to handle the large volume of traffic generated by the i-shot service.
DoCoMo further discovered that transmission charges have been billed to the customer even in the case of these connection failures. DoCoMo will automatically credit all such overcharges, about 40 million yen in total, in its billing for July.
The glitch was in the system from the i-shot service launch on June1 through July 17. About 600,000 i-shot compatible handsets have been sold since then. (There is no fault with the handsets-this was a server issue only.)
i-shot is a trademark of NTT DoCoMo, Inc. in Japan.
The i-shot service allows photo transmission from mobile phones with built-in digital cameras. Photos are sent as e-mail attachments, via an i-shot server.
DoCoMo discovered that, on rare occasions when two transmissions occurred concurrently, one wireless connection failed, sending an error message to the sender. The fault occurred even in ideal transmission conditions. The problem has now been solved by adjusting the connection timing at the server to handle the large volume of traffic generated by the i-shot service.
DoCoMo further discovered that transmission charges have been billed to the customer even in the case of these connection failures. DoCoMo will automatically credit all such overcharges, about 40 million yen in total, in its billing for July.
The glitch was in the system from the i-shot service launch on June1 through July 17. About 600,000 i-shot compatible handsets have been sold since then. (There is no fault with the handsets-this was a server issue only.)
i-shot is a trademark of NTT DoCoMo, Inc. in Japan.
