Corporate Social Responsibility

Toward a Connected Future

What can NTT DOCOMO do to help move society towards sustainability?
It can develop and offer services based on the mobile phone, and by making connections, it can continue finding ways to contribute to society.

Mobile phones have spread rapidly around the world in the past ten or more years.
Having both positive and negative aspects, these devices are continually creating change in our lives, even as they themselves evolve.

The future of mobile phones is not for us to envision alone.
We would like to create the vision together with our stakeholders.

DOCOMO reaches out to join with its stakeholders and create a new culture of communication that connects us with our goal of a sustainable society.

NTT DOCOMO CSR Report 2011 (4.7MB)

NTT DOCOMO CSR Report each section available here.

CSR Message from NTT DOCOMO

What does society expect, and how should companies respond? The answers to these questions form the basis of both CSR and overall corporate policy. As its answer in 2008, DOCOMO renewed its CSR philosophy and created a new CSR message.

*Click the image for a larger view.

Safety: Providing safety through communications from a Corporate Social Responsibility perspective

Environment: Protecting the environment through business and related environmental-protection initiatives

Universal Design Initiatives: Broad-scope solutions for handsets, services and facilities

Diversity: DOCOMO respects diversity of race, gender, age, nationality and values

Disaster Preparedness

The Great East Japan Earthquake on March 11, 2011 caused extensive damage to Japan’s mobile network. DOCOMO extends its deepest sympathies to the victims and responds to the customers through various initiatives and measures.

Deployment Status of the New Disaster Preparedness Measures [PDF File 4.6MB]

Videos

After the Great East Japan Earthquake: Response and Enhanced Measures

DOCOMO extends our deepest sympathies to the victims of the Great East Japan Earthquake and their families, and our sincerest best wishes to all those in Japan affected by the disaster for their well-being and earliest possible recovery.

Disaster Preparedness Measures

DOCOMO introduces three key disaster preparedness measures in April 2011 after the experience and lessons learned.

Third-Party Evaluations

Independent third-party evaluations of NTT DOCOMO's CSR activities are available here.

CSR Procurement

NTT DOCOMO engages in responsible sourcing of materials, goods and services by ensuring compliance with appropriate standards and practices regarding human rights, labor, safety, sanitation, quality, environmental protection, fair trade, information security and social contribution.

NTT DOCOMO CSR Procurement Policy

Posted on April 16, 2012